Shipping & Returns

Shipping Costs

Germany: €5
Free shipping on orders over €180

Switzerland*: €30

EU**: €18

International***: €46

*Also applies to the United Kingdom and Norway.

Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

*Countries: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates (UAE) and United States (USA).

Important: No Delivery to DHL Packstations

Please note that we are currently unable to deliver orders to DHL Packstations.

When entering your shipping address, please provide a standard delivery address where the parcel can be received. If a DHL Packstation is entered as the shipping address, the order will be cancelled and refunded.

Customs & Import Duties

For shipments to countries outside the European Union, such as Switzerland, customs duties, import taxes and/or other fees may be charged by the destination country.

These additional charges are not included in our shipping costs and are the responsibility of the recipient. We recommend checking with your local customs authority for further information before placing your order.

Please note that customs charges may apply per parcel rather than per order. We always aim to pack orders as efficiently as possible. However, due to weight restrictions, larger orders may need to be divided into multiple parcels.

Processing Time

As a small team, we carefully pack every order by hand.

Please allow 1–3 business days for us to prepare and process your order before shipment.

Returns

You may return unused items to us within 30 days.

The buyer is responsible for the cost of returning the goods. By asking customers to cover their own return shipping costs, we aim to encourage more conscious purchasing decisions and help reduce unnecessary transportation and returns.

Once your return has been received and inspected, the refund for the returned items will be issued via your original payment method.

Please note that the original shipping costs are not included in the refund.

Please allow up to 30 business days after receipt and inspection of your return for the refund to be processed.

If you would like to return your order, please follow the instructions below.

1. Return Labels

We do not provide prepaid return labels.

You are responsible for arranging the return shipment with a shipping provider of your choice.

We recommend using an insured and trackable shipping service. This allows you to track your return and provides protection in the event that the parcel is lost by the shipping provider.

2. Packaging & Condition of Returned Items

Please package all items carefully to prevent damage during transportation. Whenever possible, we recommend reusing the original parcel and protective packaging materials supplied with your order.

Please ensure that returned items are unused and in their original condition so that we can issue the full applicable refund.

If an item has suffered a loss in value as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, we reserve the right to deduct an appropriate amount from the refund in accordance with applicable law.

3. Return Shipping & Postage

Please ensure that your return shipment has sufficient postage.

If a parcel is returned without sufficient postage or with postage due upon delivery, any additional charges incurred as a result may be deducted from the applicable refund, to the extent permitted by law.